Unfortunately, the management of SCUBO.nl has decided to stop its activities. This is mainly due to production problems, much longer delivery times then expected, the persistent misunderstanding of customers and the subsequent bad reviews. As a result, payment processors have decided to stop working with us, we were no longer able to refund customers due to the blockage of the payment system, and so on.
This decision has been a huge struggle for us over the last 2 months and ultimately made the situation untenable. As a result, SCUBO.nl is forced to discontinue its activities and to keep it discontinued. To be clear: SCUBO.nl is not bankrupt, as it stands now, there are more than sufficient financial resources to pay back customers and this will happen.
Unfortunately, we have completely lost the overview of outstanding orders in recent months, due to the persistent problems with payment processors as Mollie and Stripe and the frequent double-sent e-mails by customers, this is the only way that we can regain the overview and restore the situation properly. Customers have been unnecessarily kept on the line and unnecessarily misinformed due to a lack of proper management and damage control in the last months.
As a customer, you can send an email to firstname.lastname@example.org until the end of October 2022. Clearly state your order number, full address details, a copy of your bank transaction and a copy of the invoice. If you want a refund, you must also provide an IBAN. E-mails without this requested information will not be processed. As a customer, you can only send one e-mail, so please be careful.
After sending your e-mail, you will receive the full refund from us within 7 calendar days on your bank account number. This may can take longer if things still has to be figured out.
The team of SCUBO.nl remains available and reachable, but to remain the overview we’ve decided to shut our phone down. We’re only reachable by e-mail.
SCUBO.nl would like to thank you as a customer for the trust, we remain available and again you do not have to fear bankruptcy or fraud. You can expect a solution soon.
Team SCUBO on behalf of Tonny
Download of our company registration at the Chamber of Commerce (NL): http://scubo.nl/wp-content/uploads/2022/10/uittreksel_handelsregister_81096135-3.pdf